Knowing something about our users is, however, necessary to ensure that our service is continually improved. We need to build an accurate picture of the needs and wishes of our users, and to be able to communicate with you.
This enables us to offer a service that is relevant and truly interactive, which is what our users expect.
Questions you may have
What information do we collect about you?
We automatically collect some data about our users’ browsing actions and patterns via cookies. This is aggregate data and does not identify any individual.
We may also ask you to provide information on a voluntary basis in order to get a clearer picture of our users. It is then entirely up to you whether you are happy to give us this information.
In the course of entering competitions, promotions and other online offers you will be asked to give some details about yourself. You may also choose to email us or make contact with us in other ways, which gives us the information about you that you’ve sent.
If you have any financial dealings or make purchases with our trading partners on co-branded sites, they will ask for certain information. This information may be shared with us.
For what purposes do we collect this information?
We use aggregate details (where no individual is identifiable) to help us improve our understanding of our users and their preferences.
The information enables us to conduct market research and other surveys.
We want to be able to create and draw to your attention material and offers that may be of interest to you.
How private are your details?
We do not share any information with any other third party for commercial purposes. This ensures confidentiality.
If you tell us that you do not want us to use your details, then data about your use of the website would then only form part of aggregated statistics and would not be related to you as an individual.
You can ask to see the information we have about you by e-mailing a request to firstname.lastname@example.org.
Your personal details may however be shared with third party organisations we have contracted to provide services to us, on an agency basis, e.g. telemarketing or data processing. We may also have to release information (which could include the contents of email communications between any persons) because of a legal requirement on us or pursuant to a court order.
The Sprout Account website uses a number of cookies to enable you to use this site. Below is a list of the cookies we may use and explanations of their purpose.
The following cookie is an essential part of the browsing experience on sproutaccount.co.uk and is necessary for the functioning of the website:
PHPSESSID: this cookie is placed as part of the session.
The following cookies are part of our web analytics software, Google Analytics, and are fully anonymised. We require web analytics data to monitor our website’s functionality and to make fully informed decisions about improving the website for our users.
__utmz: these cookies are placed by Google Analytics for the purpose of web analytics tracking.